Today I visited the tax office's citizen service center, and I'm thrilled! I was given an appointment immediately, and my name was called after about 25 seconds. The young official was extremely competent, accommodating, friendly, and helpful. He not only addressed my initial request but also provided significantly more support. As a result, my case was processed three to four weeks faster. I am incredibly grateful for this; I am truly impressed and delighted by such dedication and service! Sincerely, Allianz Am Schloßhof Serif Dag

I would like to commend the friendly and competent advice I received from your employee, Mr. Emmel, regarding the property tax. All questions and information were answered with dedication. It was an extremely pleasant experience in the area of taxes and finance.

The waiting time for a tax return in Bielefeld used to be about five weeks; now I've been waiting for three months, and it hasn't been processed yet. There's no way to find out the status. The hotline told me it could take up to six months, but they don't know the specific situation in Bielefeld.

Over 30 minutes waiting time on the phone No email address available Communicating digitally via ELSTER only prints the confirmation message, not the text itself. There is no record of what was written.

I'm very satisfied with the advice center. Everything is explained clearly, and my questions are answered competently and constructively. I'm very impressed! It's a great team, keep it up! :D